Kushfire – Shipping & Delivery Policy

Last Updated: [insert date]

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase from the Kushfire BigCartel store (the “Site”).

By placing an order, you agree to the terms below.

1. Order Processing Times

• Orders are typically processed within 2–5 business days.
• During product releases, holidays, or high-volume periods, processing may take slightly longer.
• We do not process or ship orders on weekends or public holidays.

You will receive a confirmation email when your order is placed and another when it ships.

2. Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination
• Package weight
• Carrier rates

We do not control carrier fees and cannot modify shipping prices manually.

3. Delivery Times

Estimated delivery times depend on your location and postal service speed.

Typical estimates:

• Domestic (same country): 2–7 business days
• International: 7–21 business days

These are estimates, not guarantees.
Delivery may take longer due to customs, weather conditions, or carrier delays.

4. Tracking Information

• Most orders come with tracking.
• Tracking information will be sent to your email once the order ships.
• Some international shipments may have limited tracking once they leave the origin country.

5. Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

• Customs fees
• Import taxes
• Handling charges
• Duties

These fees are not included in our prices and must be paid by the customer.

We are not responsible for delays caused by customs inspections.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information.

Kushfire is not responsible for:

• Delays caused by incorrect addresses
• Lost packages due to insufficient address details
• Re-shipping costs for returned packages

If the package returns to us due to incorrect information, the customer must pay additional shipping fees to resend it.

7. Lost, Stolen, or Damaged Packages

Once a package is handed to the carrier, responsibility transfers to the customer.

Kushfire is not liable for:

• Lost packages
• Stolen packages
• Packages marked as “delivered” but not received
• Damage caused during transit

If your order arrives damaged, contact us within 7 days at [insert email] with photos and your order number.

8. Pre-Orders & Limited Drops

Some items may be offered as pre-orders or produced in small runs.

• Shipping timelines for pre-orders will be clearly listed in the product description.
• Ordering multiple items together means they ship in one package when all items are ready.

9. Changes or Cancellations

If you need to update your shipping information or cancel an order, contact us as soon as possible at [email protected]

Orders already shipped cannot be modified or refunded.