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Privacy policy

Last Updated: 20/11/26

This Privacy Policy explains how Kushfire (“we”, “us”, “our”) collects, uses, and protects your information when you visit or make a purchase from our BigCartel store (the “Site”). By using the Site, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

When you place an order or interact with the Site, we may collect the following information:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Payment information (processed securely by third-party providers)
  • Phone number (if provided)

We do not receive or store your full credit card details. Payments are processed through BigCartel’s integrated payment processors (such as Stripe or PayPal).

b. Automatically Collected Information

When you browse the Site, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on the site
  • Referring websites

This information helps us improve the user experience and understand customer behavior.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your purchase
  • Provide customer support
  • Improve and optimize the website
  • Prevent fraud or unauthorized activity
  • Send updates or promotions (only if you subscribe)

We do not sell, rent, or trade your personal information.

3. Sharing Your Information

We may share your information with third parties only when necessary, including:

  • BigCartel – website hosting and platform services
  • Payment processors (e.g., Stripe, PayPal) – to securely process payments
  • Shipping carriers – to deliver your order
  • Analytics providers – to help improve the Site’s performance

These partners only receive the information required to perform their services.

4. Data Protection & Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse.
However, no online system is completely secure, and we cannot guarantee absolute protection.

5. Cookies & Tracking Technologies

The Site may use cookies and similar technologies to:

  • Keep the site functioning properly
  • Remember your preferences
  • Analyze traffic and usage

You can disable cookies in your browser settings, but some features may not work correctly.

6. Your Rights (GDPR / EU Customers)

If you are located in the European Union, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at: [insert email]

7. Data Retention

We retain your information only as long as necessary to:

  • Complete your order
  • Comply with legal requirements
  • Resolve disputes
  • Enforce policies

Order information is typically stored unless you request deletion.

8. Minors

The Site is not intended for individuals under 18 years old.
We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.